# dear namecheap you suck i still cannot login to either my main dashboard account nor my private email > no whois privacy provider wants ir service to be used to conceal illegal activity and the vast majority of domain owners are not criminals. using a whois privacy service is no more suspicious than having an unlisted phone number. these new proposed rules would wreak havoc on our right to privacy online. icann is moving quickly so we should too - contact them today and tell them to respect our privacy > ~ richard kirkendall namecheap ceo & founder dear namecheap you're acting like an intransigent bunch of officious stiff-necked vogons it's been 21 days and - thanks to what appears to be a sudden non competence regarding the simple changing of one small account password - i am still locked out of my main namecheap dashboard account and my private email while i fully agree you have every right as a company to do whatever is necessary to prevent fraud your ticket based 'support system' for everyday customers seems about as much use as an outside-mounted sports car ashtray is it not possible to simply look at the ip addresses of those involved in such minor issues? i ask this because 21 days ago i was successfully logged into my single namecheap account. however upon trying to access my private email i discovered you'd changed the dashboard layout and i was brought to the following page // insert image here having never been able to successfully log on via this page before (i usually just log *automatically* into private email via clicking on my domain name) i thought "uh oh" uh oh indeed. i was unable to login and so immediately chatted to someone friendly from namecheap. (i must say your support staff are very polite) now surely someone who was successfully logged to namecheap.com not 30 seconds ago who then chats to customer support - surely that someone is the same person who was just logged in? it's hardly a stretch of the computer security imagination to simply look at the ip / time stamps and verify they're talking to the same person is it? i was told to reset my mailbox password to something short - which i then attempt. but i'm then informed by your interface that "your (namecheap) account password is too long" so i then try changing my main *namecheap dashboard* password to exactly 32 characters and this seems to go fine upon logging out and then trying to log in however i am told i'm now locked out of my namecheap dashboard account for 24 hours. talking to support i am asked to take a screenshot of this error and sent it to nctest at namecheap (i suddenly wonder why i am doing unpaid bug-finding work for your company) **+** and so here we are now 3 weeks later 16 pointless back-and forth emails later and i'm still no nearer to accessing my account or my email. (i think the problem lies in that i've never before required a private email mailbox password; getting into my main namecheap dashboard i was simply able to click on my robertwhat domain and get into email direct from there..) other than fingerprints eyeball scan and blood samples i have sent every reasonable form of account verification id possible. several namecheap receipts for recent purchases and *two* passport photocopies (a gross intrusion of privacy. beaming such information over the internet is patently a bad idea) i have now been informed however that the last passport scan i sent to you was not of a high-enough quality. not only that you also want the security numbers / details on it uncropped! dear namecheap i flat out refuse to send you a single extra bit of account verification data. i'm not the only one to think your verification methods are poorly slowly implemented if not also extreme // insert google search results here the non-irony of course is that the founder of namecheap is against icann policy changes affecting privacy. and yet ir company does not respect mine enough - rather i am forced to go on namecheap's mere word that they will safeguard my privacy when it comes to matters of account verification. who are they to ask? the onus is on namecheap to prove they are trustworthy with *my* data now what are you going to do about it? you say "we thrive on making customers happy." so prove it; i've been nothing but effortlessly charming and reasonable over this if i do not see this trivial matter resolved in one week i want you to completely close my account - the two domains i registered. just close everything. at this point i don't even want a refund (though i suspect i'll have to prove who i am and take another 3 week support ticket to get anywhere nowhere..) sincerely annoyed robert what ****update patch** 1: a tweet to namecheap** just tweeted this post to @namecheap // image here // republic of bob